Servicetrac connects the workforce with centralized data, eliminating manual processes and enabling more informed decisions to meet service level agreements (SLAs). The software provides real-time communication and complete visibility into operations. It allows for incident response, support compliance, and the ability to visualize operations. Servicetrac helps users leverage data to track performance and improve response times. The platform offers digital key management, enabling audits and inspections. It also facilitates real-time reporting and provides hard evidence of completed tasks, including location maps. The software supports standardized procedures, connecting front and back offices with shared reports to drive business decisions.

Features & Benefits

• Incident Response
  • Quickly identify and record incidents, configure alerts, and share service rules to resolve issues with decisive actions.
• SLA and Contract Compliance
  • Manage task completion, enable audits, and highlight areas for future optimization.
• Digital Key Management
  • Manage confidential access information.
• Real-Time Communication
  • Communicate in real-time with on-site workers and access job details remotely via mobile devices.
• Complete Visibility
  • Deliver transparent plans effectively and identify additional service opportunities.
• Centralised Data
  • Create standardized procedures from data, connect front and back offices with shared reports, and capture accurate, trusted evidence.