An ITSM Power App born out of the Microsoft Power Platform & Dynamics® 365

Designed for Microsoft-centric Customers and MSPs, ServiceTeam ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to them. Engineered natively in Microsoft Power Apps, ServiceTeam ITSM not only provides ITIL-aligned ITSM capabilities, but directly takes advantage of the Power Platform, Dynamics 365, Microsoft 365 and Azure to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on.

Features

• **Evolve with Microsoft Technologies: **Imagine service management as a strategic driver of success within your business — quick, nimble, and evolving to take full advantage of the Microsoft technologies that run your business.
• **Support Business Growth: **What if your ITSM solution saved costs and helped drive business? ServiceTeam ITSM eliminates the need for painful integrations and expensive customizations.
• **Get Answers & Intelligent Insight: **ServiceTeam ITSM doesn’t just give you intelligent insight, it provides the answers you need to achieve great customer service without impacting the bottom line.
• **Exceed Agent & Customer Expectations: **ITIL-Aligned, ServiceTeam ITSM lets you leverage ITSM best practices and processes while still using familiar Microsoft tools, such as Office 365 and Power BI.