The ServiceNow integration on the Witco Marketplace enables employees to file workplace issues and maintenance requests in the Witco app, which are automatically forwarded to ServiceNow for facilities teams to manage through consistent workflows. Workplace managers can handle incident, access control, and maintenance tickets in ServiceNow, while occupants receive real-time status updates within Witco.

Key Features

Work order and ticket synchronization Witco-submitted incidents and requests automatically create and update tickets in ServiceNow.

• Handle incidents, access control, and maintenance needs in a single back office.
• Real-time status returned to occupants in Witco.

Consistent FM workflows Use ServiceNow’s standardized processes for triage, assignment, and resolution.

• Consolidated work order handling for facilities teams.
• Seamless routing from front office (Witco) to back office (ServiceNow).

User-friendly request intake Provide a simple interface for occupants to report issues.

• Quick submission via Witco mobile/desktop.
• Transparent tracking of progress until resolution.

Benefits

Improved occupant experience Simple submissions and clear updates in one place.

• Faster request capture in the Witco app.
• Real-time status without third-party handoffs.

Operational efficiency for FM Centralized ServiceNow back office for execution.

• Streamlined management of incidents and maintenance tickets.
• Consistent workflows reduce manual effort.

Better coordination and visibility Align front-office requests with back-office processes.

• Automatic syncing limits errors and re-entry.
• Status transparency supports timely follow-up.