ServiceNow Workflow Data Fabric is a SaaS platform designed to unify enterprise data across sources, enabling AI-powered workflows and analytics without data duplication. It integrates with leading data platforms and offers high-performance processing with built-in governance.

Key Features

Real-Time Data Orchestration

• Zero-copy connectors to Databricks/Snowflake
• Stream data via Apache Kafka integration
• Unified access to structured/unstructured data

AI-Powered Workflows

• Generative AI (Now Assist) for process automation
• Real-time knowledge graph for contextual decisions
• AI agents for cross-system orchestration

High-Performance Engine

• RaptorDB processes complex queries 27x faster than traditional databases
• Scales workflow transactions 3x baseline capacity
• Enterprise-grade security with Vault data protection

Benefits

Accelerated Insights

• Analyze petabytes of operational data in real-time
• 97% faster mean time to repair in telecom use cases

Unified Governance

• Centralized access controls and compliance
• Data remains in source systems (zero-copy architecture)

Scalable Automation

• Hyperautomation engine connects any system
• Prebuilt integrations for common enterprise platforms