ServiceNow Disputes Management, Built with Visa is a specialized solution designed to streamline card dispute resolution processes for financial institutions. It integrates Visa's guidelines and leverages AI-powered workflows to enhance compliance, efficiency, and customer experiences.

Key Features

End-to-End Workflow Automation

• Unified dispute portal for merchants, acquirers, and issuing banks
• Visa chargeback processing with real-time guideline updates
• Rules engine aligned with Reg E and Reg Z requirements

360º Transaction Visibility

• Consolidated view of customer interactions across channels
• Digital receipt management for rapid inquiry response
• Audit trail generation for every dispute case

AI-Powered Optimization

• GenAI case summarization for faster agent onboarding
• Intelligent routing based on transaction patterns
• Predictive analytics for fraud detection

Benefits

Operational Efficiency

• Reduces manual reconciliation through automated workflows
• Cuts resolution time with centralized case management
• Minimizes operational costs via process standardization

Compliance Assurance

• Automated SLA tracking for regulatory deadlines
• Built-in audit controls meeting financial regulations
• Real-time compliance alerts for dispute handlers