ServiceNow AI Agents are intelligent, autonomous systems embedded in the Now Platform. These AI-powered agents are designed to drive exponential productivity across various aspects of business operations. They can gather data, make decisions, and perform tasks that would typically require human intervention, continuously improving their effectiveness over time.

Key Features

Embedded in Now Platform AI Agents are integrated into ServiceNow's powerful system of action for enterprises

• Collaborate with entire business to solve problems across departments
• Operate natively with workflows and data for end-to-end automation

Data-Driven Decision Making Utilizes unified architecture and data model for informed actions

• Harnesses information from across the enterprise
• Makes lightning-fast decisions based on comprehensive data

Intelligent Reasoning Employs domain-specific LLMs and a reasoning engine for contextual understanding

• Deep comprehension of business context
• Continuously improves outcomes through learning

Benefits

Enhanced Productivity Frees employees from repetitive work to focus on higher-value tasks

• Works 24/7 to perform tasks, make decisions, and act autonomously
• Orchestrates workflows, integrations, and actions across the business

Quick Results and Adaptability Purpose-built for specific business needs with continuous improvement

• Helps move the needle on business goals
• Learns and improves to adapt to changing requirements

Enterprise-Wide Transformation Provides specialized assistance across various business facets

• Empowers AI agents to support every corner of the business
• Delivers context-aware help to customers and employees