ServiceMax Core by PTC is an end-to-end field service management platform purpose-built for asset-centric industries. It provides a comprehensive view of assets, optimizing field operations to boost revenue, control costs, and deliver exceptional service. The cloud-based solution enhances productivity, streamlines workflows, and minimizes downtime, ensuring efficient service delivery across the entire asset lifecycle.

Features

• Work Order Management: Efficiently manage and track work orders to ensure timely resolution and improved cash flow.
• Contractor Management: Securely share information with partners and gain real-time visibility into their operations.
• Scheduling and Dispatch: Optimize job scheduling with intelligent recommendations and real-time data.
• Parts, Returns, Depot Repair: Manage spare parts, trunk stock, and depot repair with visibility across all locations.
• Contracts and Entitlements: Maintain accurate records of contracts, warranties, and maintenance plans.
• Field Service Analytics: Measure field service metrics with predefined reports and advanced analytics dashboards.
• Service Flow Manager: Ensure consistent service execution with a powerful workflow engine.
• Customer Self-Service: Empower customers with self-service tools for appointment scheduling and real-time updates.
• Remote Service: Utilize IoT integrations for remote diagnostics and augmented reality support.

Benefits

• Boost Technician Productivity: Increase efficiency with mobile tools and real-time data access.
• Minimize Downtime: Reduce equipment downtime with proactive maintenance and efficient service delivery.
• Optimize Resources: Improve scheduling and resource allocation with intelligent tools.
• Enhance Customer Experience: Deliver high-quality service that meets and exceeds customer expectations.
• Drive Operational Efficiency: Streamline workflows and automate processes to enhance efficiency.
• Generate Data Insights: Leverage data insights to drive service improvements and business growth.
• Ensure Secure Collaboration: Maintain secure data sharing and collaboration across teams.