ServiceMax Asset 360, developed in collaboration with Salesforce, delivers a comprehensive solution for managing service operations and asset performance. Built on the Salesforce Customer 360 Platform, Asset 360 offers real-time visibility into service and asset data, enabling organizations to drive operational efficiency, maximize asset uptime, and adopt outcome-based service models.

Features

• Installed Base Visibility: Gain insights across the complete asset lifecycle, helping service teams resolve issues quickly and efficiently.
• Contracts and Warranties Management: Automate and manage contracts and warranties at scale, reducing revenue leakage and ensuring accurate service coverage.
• Preventive and Proactive Maintenance: Create maintenance plans based on time, frequency, conditions, and IoT data to minimize unplanned downtime.
• Service Campaigns: Handle recalls, change orders, and product modifications efficiently with automated workflows.
• Depot Repair and Returns: Streamline return-to-repair processes with advanced exchange and loaner management.
• Entitlement Engine: Automate entitlement verification to prevent free labor and parts, ensuring accurate service levels and pricing.
• Service Process Manager: Build and support service processes with no-code configuration tools, enhancing workflow automation.
• Customer Self-Service: Empower customers with self-service tools for managing and requesting service for their assets.

Benefits

• Operational Efficiency: Improve service execution and maximize revenue with real-time data and automated processes.
• Reduced Revenue Leakage: Prevent service revenue losses by automating service entitlements and ensuring accurate billing.
• Enhanced Asset Uptime: Minimize downtime with proactive maintenance and efficient service delivery.
• Improved Customer Satisfaction: Deliver high-quality service and empower customers with self-service capabilities.
• Scalability: Easily scale service operations with flexible and customizable solutions.
• Data-Driven Decisions: Leverage real-time insights to drive strategic decisions and improve service outcomes.