CBRE ServiceInsight is a workplace command center used to improve facility insight and reduce occupancy costs. The Witco integration lets employees submit workplace issues and maintenance requests directly in Witco; these are automatically synced to ServiceInsight for facility teams to manage incidents, maintenance, and resolution workflows. Users can track request status and receive related information in the Witco app, while ServiceInsight provides dashboards, reporting, and global-ready operations with multi-currency and multi-language support.[1]

Key Features

Work order and ticket management Submit and synchronize issues/requests from Witco to ServiceInsight for handling by FM teams.

• Manage incident and maintenance tickets through consistent workflows.
• Real-time status updates back to end users in Witco.

Dashboards and reporting Leverage ServiceInsight’s interface for oversight and analysis.

• Advanced dashboards for operational visibility.
• Robust reporting to monitor performance and costs.

Global operations support Enable consistent experiences across regions.

• Multi-currency platform for international deployments.
• Multi-language support for global users.

Benefits

Improved occupant experience Simple submission and tracking in one app.

• Faster request capture via Witco.
• Transparent, real-time status updates.

Operational efficiency for FM Centralized workflows in ServiceInsight.

• Streamlined work order management and follow-up.
• Reduced manual effort through automatic syncing.

Better insight and cost control Actionable visibility into facilities operations.

• Dashboards and reports inform decisions.
• Supports initiatives to reduce occupancy costs.