Best in class online service desk software.

Zoho Desk is a powerful online service desk software designed to streamline and improve your customer support operations. With its user-friendly interface and robust features, Zoho Desk helps you manage customer inquiries, track issues, and provide timely resolutions. It integrates seamlessly with various communication channels, ensuring a unified and efficient support experience for your customers.

Features

• **Streamline IT ticket management: **Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance.
• **Save time and effort with smart automation. **Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution.
• **Empower end users. **Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets, search for solutions, and provide approvals with our best-in-class online IT ticketing system, ServiceDesk Plus.
• **Track the right metrics. **Measure your IT service desk performance with over 150 ready-made reports. Create custom reports right from the user interface. Schedule reports to be automatically generated and circulated in a variety of formats.
• Optimize IT asset management.Discover and maintain an accurate inventory of all IT assets in one place, and draw relationships between different assets. Oversee your IT budget effectively by managing software and ensuring license compliance.
• **Offer support anytime, anywhere. **Manage your IT service desk on the go. ServiceDesk Plus is the online ticketing system that lets you use native iOS and Android apps to offer IT support on the go, even while end users create and track tickets from their own devices.