ServiceChannel Managed is a comprehensive, outsourced facilities management service that oversees daily operational tasks, provider sourcing, provider network optimization, and administrative workloads on behalf of multi‑location businesses. It leverages the ServiceChannel Platform to manage work orders, provider performance, system configuration, and cost control. The service enables organizations to scale facility operations without increasing headcount, reduce spend through optimized provider networks, and maintain transparent oversight of all facility-related activities. It replaces traditional outsourcing approaches by offering full visibility into provider costs, transparent performance metrics, and flexible support for evolving operational structures.

Key Features

24/7 Call Center Support Manages incoming issues, triages problems, and initiates work orders at any time.

• Continuous emergency handling
• Real-time communication with providers

Work Order Management Oversees each work order step to ensure timely completion and cost accuracy.

• Coordination with internal teams and providers
• Prevention of unnecessary overcharges

Platform Administration Handles configuration and system setup for accurate and proactive operations.

• Ensures data integrity
• Optimizes workflow automation

Provider Optimization & Management Builds, evaluates, and maintains a high-performing provider network.

• Identifies and replaces low-performing vendors
• Conducts reviews and performance analysis

Competitive Sourcing Sources providers for maintenance and project work at efficient cost levels.

• Uses RFP-based sourcing
• Reduces downtime with reliable provider selection

EasyPay Consolidated Invoicing Combines all provider invoices into a simplified payment process.

• Single payment workflow
• Reduces administrative burden for AP teams

Program Management Guides strategy, budgeting, and long-term planning for facilities programs.

• Supports budgeting and accruals
• Offers expert-led program oversight

Benefits

Reduced Operational Burden Eliminates the need for internal staffing to manage daily facility operations.

• Frees teams to focus on core business needs
• Reduces manual administrative work

Lower Costs and Improved Performance Optimizes provider networks using performance data.

• Up to 30% lower invoice costs
• Faster and higher-quality service delivery

Transparent Spending and Accountability Ensures visibility into provider costs and service performance.

• No hidden markups or bundled labor fees
• Clear separation of provider charges and service fees

Scalable Support for Growth Adapts to growing portfolios without additional headcount.

• Supports new location openings
• Adjusts provider networks as operations expand