Service Watch Desktop is a comprehensive Digital Employee Experience Monitoring (DEM/DEX) solution designed to ensure employee success and satisfaction with networked business applications, particularly in hybrid work models. It addresses the challenges of relying on Unified Communications-as-a-Service (UCaaS), secure access, and networking for productivity with cloud and SaaS applications. When employees encounter network or device problems, business productivity suffers; Service Watch Desktop provides the necessary Network Digital Experience Monitoring (Network DEM) to diagnose and resolve these issues. As a born-in-the-cloud solution, Service Watch Desktop offers quick ROI, unparalleled features, and infinite scaling. It provides high-level scores and low-level data capture, delivering in-depth insight into network, system, and app utilization. The software enables IT teams to diagnose hybrid work applications and networking issues, troubleshooting employee problems regardless of their location. It offers rich visualizations for Wi-Fi, ISPs, SASE, WAN/LAN, and VPN, making network and application intelligence easily digestible. Deployment is instant, via email invite or integration with corporate ESD solutions like Microsoft Intune, allowing for customized configurations based on cost centers, diagnostic needs, and specific applications or URLs to monitor.

Features & Benefits

• Comprehensive Digital Experience Monitoring
  • Captures thousands of metrics every second for long-term trending, real-time alarms, and root cause analysis across network, system, and app utilization. Easily group and refine device and application scoring by asset, CMDB values, Organizational Unit, and user with Device Groups.
• Hybrid Work & Remote Troubleshooting
  • Diagnoses employee issues regardless of location, providing in-depth insight into network, system, and app utilization for UCaaS, cloud, and SaaS apps.
• Advanced Network Visibility
  • Monitors network response time, latency, jitter, packet loss, and connectivity issues. Uniquely captures response time and packet loss metrics from thick client apps like Outlook, Teams, OneDrive, Zoom, WebEx, and Slack for network application monitoring.
  • Visualize Latency, Jitter, Packet Loss With The App Network Dashboard
  • Compare internal network performance
  • Real-time insight into network and ISP performance affecting enterprise employees
  • Visualize network performance for Teams, Zoom, WebEx and more
• SaaS & Browser Performance Diagnosis
  • Provides Web Experience Scores and detailed insights into SaaS application performance from browsers and client apps, crucial for knowledge workers in every enterprise.
• Detailed Endpoint Application Impact
  • Records thousands of app, service, and network metrics when users are active, detecting leaks, runaway apps, hangs, faults, and crashes across core and everyday applications.
  • Captures to just before the user is active — and just after to identify the culprit
  • Sifts, sorts, and filters the most important applications to track and highlight the real problems
• Proactive Synthetic Monitoring (RUM + Robots)
  • Supports running lightweight synthetics from user devices to detect problems before they impact users, complementing passive Real User Monitoring (RUM) for outage prediction and proactive issue resolution.
  • On-demand diagnosis of user or network infrastructure issues
  • Proactive VPN performance from user devices; at home or on the road
  • Triangulating and troubleshooting ISP and Internet performance from at-home user machines
• Flexible Device Grouping & Analysis
  • Enables infinite grouping of app, system, and network metrics by any attribute (e.g., manufacture, app usage, ISP location, cost center, branch) for trending, diagnosis, benchmarking, and comparison.
• OS Reliability & Stability Monitoring
  • Records reliability data across Windows, macOS, and Linux endpoints, correlating system updates and problems, and identifying applications causing grief.
  • Crowdsourced app and OS reliability scores
  • Faults, Crashes, Hangs, Updates and Blue-screens collected for slicing and dicing
• User Privacy & Compliance
  • Includes capabilities to restrict access to any personal data captured, configurable on a role-by-role basis to satisfy compliance and regulatory requirements.