Service Watch Browser is a browser add-on designed for real user monitoring (RUM) of SaaS and web applications. Its primary purpose is to help Information Technology leaders proactively detect and diagnose performance problems, errors, and outages, thereby ensuring optimal application delivery and employee satisfaction, especially for the "Work From Anywhere" digital employee. The software allows IT teams to diagnose slow SaaS applications, identify issues with providers, ISPs, Wi-Fi, and proxies, regardless of the user's location—be it a home office, branch office, headquarters, or on the road. Key functionalities include comprehensive Digital Experience Monitoring (DEM) for critical applications, URLs, and domains. It captures vital metrics such as response times, page load times, latency, and browser metrics across various components like servers, SSO, SASE, Wi-Fi, and VPNs. The platform provides real-time dashboards and scorecards that highlight network, server, or client issues, offering trending insights and allowing filtering by user, group, URL, and domain to pinpoint specific problems. Service Watch Browser is particularly adept at monitoring complex SaaS applications and Single-Page Applications (SPAs) like Microsoft Outlook Web Access, Gmail, and Salesforce Lightning, which have unique performance analysis requirements due to their heavy use of JavaScript and background requests. Unlike legacy RUM solutions, it requires no script injection into SaaS apps, making deployment straightforward and quick. It also offers enhanced visibility into modern SaaS applications by monitoring background requests and executions to detect slowdowns even after initial navigation. Furthermore, the solution captures all web traffic requests for SPAs, aggregates them for performance analysis, and provides hop-by-hop network inspection data to identify the slowest network nodes and root causes of end-user slowdowns. For total visibility, Service Watch Browser can be combined with Service Watch Desktop and correlated with Synthetic Transaction Monitoring for proactive outage detection and capacity planning.

Features & Benefits

• Real User Monitoring (RUM)
  • Proactively detects performance problems, errors, and outages in SaaS and web applications from the user's perspective.
• Digital Experience Monitoring (DEM)
  • Provides real-time dashboards and scorecards to monitor applications, URLs, and domains, capturing response times, page load times, latency, and browser metrics.
  • Scorecards highlight network, server, or client issues, trending and more.
  • Filter by User, Group, URL, and Domain to highlight issues.
  • Pinpoint slow website response time, latency, and poor networks.
  • Custom dashboards for the help desk, application owners, and network admins.
• Work-From-Anywhere Diagnosis
  • Troubleshoots employee digital experience issues and diagnoses slow applications, providers, ISPs, Wi-Fi, and proxies, regardless of user location.
• SaaS & Single Page App (SPA) Monitoring
  • Specialized monitoring for complex SaaS applications like Outlook Web Access, Gmail, and Salesforce Lightning, capturing background requests and executions without RUM script injection.
  • No RUM Script Injection: SaaS apps can’t be instrumented using legacy RUM.
  • More Client-Side Demands: Addresses SaaS apps demanding more computer/network resources.
  • Enhanced Visibility: Monitors background requests and executions for continuous visibility into modern SaaS apps.
• Network Diagnosis & Hop-by-Hop Inspection
  • Records network path performance information to identify the slowest network nodes by ISP and determine the root cause of end-user slowdowns and outages.
• Application Response Metrics
  • Captures all web traffic requests made by Single-Page Apps, aggregating them by location, user, and machine for performance analysis and diagnostics.
• Seamless Deployment
  • Deploys as a secure browser extension in minutes, simplifying end-user, application, and network issue diagnosis.
• Integrated Visibility
  • Combines with Service Watch Desktop for total visibility and can be correlated with Synthetic Transaction Monitoring for proactive outage detection and capacity planning.