Overview

Benefitfocus' Service & Support solution is designed to help health plans maximize the effectiveness of their benefits platforms. It provides dedicated support, focusing on operational efficiency and increasing platform adoption. With a governance model that includes regular performance assessments and expert guidance, the service enhances user experience and ROI. It also offers collaborative opportunities through councils and forums, allowing teams to share best practices and improve their approach.

Features and Capabilities

• Expert customer success team for tailored support.
• Performance governance through regular check-ins and assessments.
• Adoption specialists to boost platform utilization and ROI.
• Broker and customer support to ensure seamless engagement.
• Collaborative councils and forums for sharing insights and strategies.
• Continuous guidance for health plan teams to maximize platform value.