Service Retailing

Quorum Service Retailing delivers a fully digital, transparent service experience for automotive dealerships and their customers. It streamlines service workflows from online booking to approvals and payments, all accessible via mobile devices. By modernizing the service lane and enabling multimedia inspections, real-time communication, and seamless integration with DMS and CRM systems, it helps dealerships boost customer confidence, increase service revenue, and improve operational efficiency.

Features

• Online scheduling for 24/7 customer access and convenience.
• Mobile check-in and check-out for a touchless service experience.
• Digital multimedia inspections with photos and videos.
• Real-time communication between customers and service advisors.
• Integrated quoting and approval processes for faster decisions.
• Declined services tracking for re-quote opportunities.
• Tire Boost feature for easy tire quoting and upselling.
• Seamless integration with DMS and CRM systems.

Capabilities

• Enable customers to book, approve, and pay for services online.
• Provide transparent service recommendations with visual evidence.
• Automate workflows to reduce manual tasks and errors.
• Track and recover revenue from declined services.
• Offer detailed tire information and customizable service options.
• Support real-time updates and notifications for improved engagement.
• Generate additional revenue through upselling and accessory integration.

Benefits

• Increase customer confidence and trust with transparent service processes.
• Boost customer pay revenue and average work order value.
• Improve customer experience with convenient, mobile-first solutions.
• Enhance operational efficiency through automation and integration.
• Maximize profitability with upselling opportunities and tire sales.
• Strengthen dealership competitiveness with a modern digital service platform.