Accela's Service Request Management Civic Application fosters greater community engagement

• Delivers a branded, mobile, and web-based application that helps governments facilitate customer relationship management
• Allows seamless integration with any existing Civic Application(s) you use, allowing for cross departmental integration
• Provides increased efficiency and effectiveness for agencies to process and resolve any issues in their communities
• Enables users to submit requests on any device from anywhere, add pictures and details to those requests, and track the status of each request

Features

• Improve Resident Engagement - A branded and “consumer-like” experience for residents - Community members can easily make requests for services, and access information on events, landmarks, and other civic services information including: - Trash pickup schedules - Road construction project status
• Minimize Agency Spend - For large cities, 311 call center budgets can run in the millions and even tens of millions of dollars annually - Accela Service Request Management decreases government spending by reducing time and resources required to manage non-emergency requests - When residents interact with government online, agencies can better manage call center staffing and eliminate inefficiencies in routing and tracking requests
• Automate Interagency Collaboration - Conditional workflows ensure requests are managed by the correct department - Two-way synchronization for close tracking and management - Tasks can be assigned easily based on request type and even geographic boundaries - Ensures service requests are not dropped and all parties have complete transparency with real-time status updates
• Create Stronger Communities - More efficient processing for non-emergency resident requests - Provide cleaner, safer, and more livable communities - Residents are more likely to expose issues, improving the quality of a community by connecting with government easily