Service Reliability Management enables autonomous management of technical services by applying SRE practices like alert automation and service-level objective (SLO) tracking.

Key Features

On-Call Alert and Incident Response

• Automates escalations and on-call schedules for faster incident resolution.
• Provides real-time collaboration during critical events.

SLO and Service Health Monitoring

• Tracks service performance against error budgets and SLOs.
• Visualizes service health in a unified workspace.

Improved Diagnosis

• Groups alerts, incidents, and service maps for contextual troubleshooting.
• Optimizes remediation with integrated change data.

Distributed Team Onboarding

• Offers self-service setup and governance for decentralized teams.
• Standardizes data ingestion across tools.

Benefits

Increased Service Resilience

• Enhances visibility for DevOps and SRE teams to preempt outages.
• Reduces downtime through proactive monitoring.

Integrated Monitoring

• Unifies performance data from disparate tools into a single dashboard.

Real-Time Collaboration

• Streamlines communication with escalation policies and shared workflows.

Team-Wide Remediation

• Accelerates resolution with automated alerts and collective response processes.