Simplifying complexity for Service Providers

Deliver higher quality services and manage a growing customer base with ease UC Service Providers are in high demand now more than ever. But with more competition, new technologies, and growing complexities to contend with it's vital that you can deliver the highest quality service that exceeds customer expectations and protects your bottom line. IR Collaborate can help you simplify the complexity of managing multiple tenants and technologies, giving you the comprehensive insight you need to deliver exceptional service and stay ahead of the competition. 

Multi-tenant support

Multi-tenant support

Streamline management across customers. Leverage secure, API driven access to multiple client environments in a single application.

End-to-end insight

End-to-end insight across ecosystems

Be proactive in service delivery. Real-time insights and customizable displays enable end-to-end visibility across hybrid, multi-vendor, multi-tenant ecosystems.

Meet SLAs with ease

Meet SLAs with ease

Ensure customer satisfaction and deliver on SLAs. Real-time alerts and rapid troubleshooting mean faster problem resolution and higher uptime, with the reporting and evidence to back it up. Integrate with ServiceNow to to increase visibility and streamline service management.

Multi-vendor support

Multi-vendor support

Cater to diverse customer needs. Get broad, efficient coverage with support for Microsoft, Cisco, Zoom, Avaya and others, integration with ServiceNow, as well as insight across networks, SBCs, and endpoints.

Deliver additional value

Deliver additional value for your customers

Differentiate your business and create new revenue streams. Access historical reporting to analyze trends and unique insights to help address your customer’s key concerns and tailor your service to their needs.