Service Mapping is a software solution designed to enhance IT operations by automatically discovering and mapping application and service dependencies. It leverages AIOps to predict issues, prevent operational impact, and automate incident resolution through intelligent dependency mapping.

Key Features

Predictive Issue Detection

• Uses AIOps to anticipate potential service disruptions
• Identifies hidden dependencies between infrastructure components

Impact Prevention

• Visualizes service relationships through dynamic maps
• Enables proactive maintenance through dependency awareness

Automated Resolution

• Triggers remediation workflows based on mapped relationships
• Integrates with IT service management tools for closed-loop automation

Benefits

Operational Clarity

• Reduces mean-time-to-repair (MTTR) by 30-50% 1
• Eliminates manual dependency documentation efforts

Risk Mitigation

• Prevents 40%+ of potential outages through predictive analysis 1
• Maintains compliance through accurate service documentation