Moveworks offers an AI-powered Service Management platform designed to simplify and automate the support process for organizations. The platform utilizes an AI Assistant to resolve employee issues, find answers, file tickets, and track updates, ultimately improving the efficiency of service delivery and enhancing the employee experience.

Key Features

AI Assistant Intelligent virtual agent for employee support

• Resolves employee issues autonomously
• Finds answers to queries quickly
• Files tickets when necessary
• Tracks updates on ongoing issues

Ticket Triage Machine learning-based ticket analysis and processing

• Analyzes incoming support tickets
• Determines the best resolution path for each issue
• Provides autonomous solutions when possible
• Coordinates hand-offs to live teams when required

Continuous Service Improvement Generative AI analytics for service optimization

• Mines unstructured language in ticket data
• Analyzes AI Assistant conversations
• Reveals insights about workforce issues
• Helps identify areas for improvement in service delivery

Benefits

Improved Efficiency Streamlines support processes and reduces manual workload

• Automates resolution of common issues
• Reduces time spent on ticket management
• Frees up support staff for more complex tasks

Enhanced Employee Experience Provides quick and effective support to workforce

• Offers 24/7 availability for issue resolution
• Delivers faster response times
• Improves overall satisfaction with IT support

Data-Driven Decision Making Enables proactive service management improvements

• Identifies recurring issues and trends
• Provides insights for process optimization
• Supports strategic planning for IT service delivery