The Service Dispatch module provides a centralized system for coordinating field service operations, allowing contractors to schedule and assign service calls, manage work orders, track labor and materials, and handle billing in one workflow. It offers an interactive dispatch board for managing technician schedules, user‑defined priority codes, and real‑time updates. The module integrates with payroll, accounts receivable, job costing, and inventory, ensuring seamless data flow without duplicate entry. It also supports tracking customer histories, installed equipment, warranties, and outstanding payments. With the optional mobile component, technicians can access dispatch details, submit notes, clock in and out, capture signatures, and generate invoices directly from the field.

Key Features

Interactive Dispatch Board Drag‑and‑drop board for scheduling and tracking service calls.

• Assign technicians with priority coding
• Create, print, and track work orders and recurring schedules

Integrated Billing & Labor Management Single system for completing dispatch calls and processing labor.

• Syncs labor hours directly with payroll
• Generates billable invoices and tracks billing status

Field Service Reporting Comprehensive reporting for operational and financial analysis.

• Review customer histories and contract billing schedules
• Track installed equipment, warranties, and inventory

Service Dispatch Mobile Mobile companion for technicians in the field.

• Retrieve dispatch details, navigation, equipment history
• Submit notes, record materials, capture signatures, process payments

Cross‑Module Integration Fully integrated with other accounting and operational modules.

• Connects dispatch data to job cost accounting and payroll
• Syncs billing, contracts, and inventory information

Benefits

Streamlined Field Operations Reduces delays and improves technician coordination.

• Real‑time scheduling and updates
• Centralized work order tracking

Accurate and Efficient Billing Supports complete billing workflows without duplicate entry.

• Labor synced directly to payroll
• Invoices generated instantly from dispatch activity

Improved Visibility and Control Offers detailed oversight of service activities and financials.

• View equipment, warranties, inventory, and customer histories
• Monitor billed vs. unbilled dispatches

Enhanced Technician Productivity Gives technicians a full mobile toolkit.

• Offline mode, GPS navigation, material recording
• Signature capture and mobile invoicing