HappyFox Service Desk is a cloud-based, AI-driven IT service management (ITSM) platform that centralizes incident, problem, change, release, and service request management. It includes built-in asset management, automation, and integrations, supporting cross-departmental workflows for IT, HR, finance, and facilities. The platform is designed to enhance operational efficiency, reduce manual workload, and ensure consistent service delivery by leveraging ITIL frameworks and adaptive AI technologies.

Key Features

Incident, Problem, Change, and Request Management Centralized platform for handling all ITSM processes.

• Manage incidents, problems, changes, releases, and service requests in one interface.
• Track SLAs and prioritize critical issues for uninterrupted business operations.

Asset Management Integrated tool for tracking and linking assets to users.

• Centralized asset inventory and history.
• Link assets to employees for contextual ticket resolutions.

AI-Powered Automation Minimize manual tasks and optimize workflows.

• Virtual AI agents handle repetitive tasks and provide 24/7 support.
• Automated ticket routing, property changes, and notifications.

Ticket Summarization and Insights AI-driven ticket processing and analytics.

• AI summarizes long tickets for faster resolution.
• Actionable insights and solution recommendations from AI.

Multi-Department Support Extends beyond IT to HR, Finance, and Operations.

• Single source of truth for all internal services.
• Improves cross-departmental collaboration and resource utilization.

Integrations Connects with popular business tools.

• Integrates with Microsoft Teams, Slack, Jira, and social media platforms.
• Converts X (formerly Twitter) mentions and DMs into support tickets.

Mobile Access Responsive web and dedicated mobile apps.

• Manage tickets, incidents, and requests from any device.

Security and Compliance Enterprise-grade protection.

• GDPR and SOC 2 Type II compliant for data security.

Scalability and Cost Efficiency Flexible, predictable pricing.

• Scales without per-agent fees or operational complexity.

Benefits

Enhanced Efficiency Reduces administrative burdens and manual workloads.

• Automates routine tasks, freeing IT teams for strategic work.
• AI handles simple queries, reducing ticket volume.

Improved Service Quality Consistent and rapid issue resolution.

• Ensures SLA adherence and proactive issue management.
• AI-driven insights improve first-contact resolution rates.

Unified Operations Supports multiple departments and workflows.

• Centralizes service management across IT, HR, Finance, and more.
• Maintains a single source of truth for service requests.

Faster Implementation and ROI Quick to deploy and scale.

• Guided setup enables go-live in as little as two weeks