Power your workflows with Service Desk for Microsoft 365

Service Desk provides a single point of contact for all company requests. Streamline ticket management with automated workflows that prioritize and assign tickets to the right agents for resolution. Free up your agents to focus on providing exceptional service, rather than manual tasks. Maximize the potential of your departments with Microsoft’s preferred ticketing software.

Features

• **Overloaded IT department: **Do you get a lot of walk-ins from employees with issues like a malfunctioning printer or PC? Is IT constantly interrupted and staff can’t focus on their duties, since they’re having to deal with technical problems?
• **Complicated workflow: **Is work hard to organize? Do you lack an overview of departmental capacity, are deadlines lost under an avalanche of pressing problems, and do the whole company’s priorities get buried under a mountain of repetitive queries?
• **IT in fire-fighting mode: **So busy dealing with incidents you have no time for development projects? Do you want to move the activities of the entire IT department from ‘firefighting’ staff issues to being a fully-fledged partner of the entire business?