Gemini provides a flexible solution for Service Desk & ITIL — track incidents across different verticals

Service Desk & ITIL by Countersoft offers a flexible ITIL service desk solution that unifies help desk, service desk, and project teams. With automated escalations, SLA management, and real-time reporting, Gemini ensures every incident is tracked, routed, and resolved efficiently.

Features

• SLA Management: Define and enforce service levels for different customer types.
• Automated Escalation: Ensure timely routing of critical issues to the right teams.
• Communication Workflows: Keep all stakeholders in the loop with automated updates.
• Project Templates: Customize trackers and workflows to match your team’s language.
• Instant Metrics & Reporting: Real-time dashboards and scheduled reports for full visibility.