Empowers non-IT staff to build and manage departmental service catalogs using drag-and-drop tools, integrated with workflow automation.

Key Features

Drag-and-Drop Service Design Enables visual creation of service items with:

• Customizable request forms
• Advisory information and graphics
• Fulfillment group assignments

Service Catalog Integration

• Automated publishing of service categories (e.g., facilities, legal)
• Centralized access to published services across devices

Workflow Automation

• Integration with ServiceNow Workflow for fulfillment automation
• Notifications for request updates

Cross-Platform Capabilities

• Service Level Management for response time tracking
• Performance Analytics for demand monitoring

Benefits

Business Agility Accelerates service deployment with:

• Reduced IT dependency through citizen development
• Real-time category/service updates

Centralized Service Management

• Unified catalog for multi-department services (facilities, HR, etc.)
• Role-based access controls

Enhanced Visibility

• Performance dashboards tracking cycle times
• SLA compliance monitoring