Overview

Service Creatio is a full-cycle AI-Native service management platform designed to increase customer experience. It empowers customer service teams with comprehensive AI capabilities to deliver intelligent support and automate routine tasks. Service Creatio enables users to manage cases and customer requests effectively. It provides a consolidated agent desktop, robust productivity tools, and facilitates organized omnichannel communications and collaboration. The platform also supports the implementation of flexible ITSM workflows.

Features

• AI Skills for Service: Includes AI-powered case routing, case resolution, sentiment analysis, response generation, and knowledge base assistance.
• Case Management: Manages cases and service requests of any type and complexity with automated registration and classification.
• Customer 360: Provides a complete 360-degree view of contact and account data, including omnichannel engagement history.
• Contact Center: Offers an intelligent queue management system, case distribution, and a consolidated agent desktop with access to customer data, tasks, analytics, and communication tools.
• Knowledge Management: AI-powered knowledge management with advanced capabilities.
• Productivity Tools: Facilitates seamless task management, communications, and team collaboration, including calendar and email synchronization, notifications, and personal productivity dashboards.
• Service performance analytics: Provides insights into service performance.
• AI-Native workflow management: Enables efficient workflow automation.
• Field service: Supports field service operations.
• Omnichannel communications: Manages communications across multiple channels.
• IT service management: Implements IT service management workflows.
• Queue management and routing: Optimizes queue management and case routing.
• Problem management: Manages and resolves problems efficiently.
• Service level agreements: Manages service level agreements.
• Integrations and marketplace: Offers integrations and access to a marketplace of applications.

Benefits

• Increased Efficiency: Automates routine tasks and provides intelligent support.
• Improved Customer Satisfaction: Delivers personalized and tailored communication.
• Enhanced Agent Productivity: Equips agents with comprehensive tools and data.
• Better Decision-Making: Provides service performance analytics.
• Streamlined Workflows: Enables flexible and automated ITSM workflows.