Create delightful post-sales experiences with customizable service contracts

Boost product value and capture cash flow with customized service contracts

Staying ahead of evolving customer needs and delivering top-notch service is the key to exceptional aftermarket journeys. Streamlining contract management processes call for special attention to ensure consistent and seamless aftermarket services.  Backed by intuitive technologies, Tavant’s Service Contracts Solution arms you with improved product value by simplifying customers’ post-sales journey with simple contract management, customizable invoices, and submitting intelligent claims.

Features

Configure, Price & QuoteCustomer management

Enable sales team to configure flexible contracts and quote contract options based on customer preferences Effectively govern customer data including products, agreements contracts, quotations, customer locations, and buying records.

Digital service bulletin

Enable efficient customer relations by making contract particulars, relevant inclusions, exclusions, add-ons, and terms and conditions with Digital Service Bulletins.

Notifications & Reminders Configure contracts

Share automated reminders to purchase Service Contracts before expiration and for scheduled routine maintenance plans Align service contracts and agreements with customer needs and preferences by personalizing them.

Extended Warranty

Cover unplanned repairs and failures, and increase asset uptime, and customer satisfaction

Preventive Maintenance Claims

Auto-fill maintenance claims with relevant parts and labor, and track completion of purchased Service Contracts

Service Contract Analytics

Leverage analytics to improve revenue and profitability, by pricing Service Contracts to maximize profits

Benefits

Price optimization with AI

Maximize revenue with dynamic adjustment of contract prices based on customer insights, market trends, and contract terms.

Easy contract management

Manage all aspects of service contracts such as coverage, rates, and payout rules to dealer/service center.

Define service scheduling

Empower dealers to manage their scheduled service and customers to schedule service online or by email.

Predict parts and service demand with ML

Leverage Tavant’s AI/ML capabilities to forecast parts and service demands precisely.