Overview

Service Connections is a solution by Better Car People designed to respond to vehicle health alerts in real time. Through automated, personalized emails and text messages within 10 minutes of a vehicle alert, Service Connections enables dealerships to quickly reach customers and schedule appointments before others do. This proactive communication enhances customer engagement and increases service revenue.

Features and Capabilities

• Instant Response to Vehicle Alerts: Automated, personalized notifications are sent within 10 minutes of a vehicle health alert, ensuring customers are contacted promptly and increasing the likelihood of immediate engagement.
• Mobile-Friendly Appointment Scheduling: Customers can easily schedule service appointments via interactive, mobile-optimized booking links, without needing to log in, making the process fast and convenient.
• DMS & OEM Integration: The solution integrates directly with the dealership’s management system and OEM programs, allowing seamless appointment booking with all relevant vehicle data pre-populated.
• Capture More Appointments: By responding quickly to vehicle alerts, dealerships can increase the number of confirmed service appointments and reduce lost opportunities.
• Run It in the Background: Automated processes manage alert responses efficiently in the background, freeing staff to focus on high-priority tasks and confirmed appointments.
• Built for OEM Programs: Certified for OEM programs such as GM PASE, ensuring compliance with data requirements, performance targets, and reporting standards set by manufacturers.