Overview

Service Campaigns by Better Car People is a solution designed to re-engage inactive service customers through personalized outreach. By leveraging the dealership's existing database, the system identifies high-value customers who are overdue for service, have declined previous work, or are nearing lease-end. Professional agents then connect with these customers via phone, text, or email, offering value-driven communication without added pressure. Appointments are scheduled directly into the dealership's system or handed off to the team, ensuring a seamless process.

Features and Capabilities

• Targeted Service Reactivation: Identifies and re-engages high-value inactive customers, including those overdue for service, who have declined previous work, or are nearing lease-end.
• Real Conversations by Real People: Utilizes live agents to connect with customers via phone, text, or email, ensuring personalized and genuine interactions.
• Appointment Scheduling Built-In: Directly schedules appointments into the dealership's system or hands them off to the team, streamlining the process.
• No Additional Work for Advisors: Handles outreach, follow-up, and scheduling, allowing service advisors to focus on their primary responsibilities.
• Quick Results from Existing Data: Taps into the dealership's DMS and loyalty lists to deliver results within weeks, driving revenue from customers already in the system.