Overview

Olo Sentiment is a holistic reputation management platform designed to help restaurant brands listen, analyze, and adapt to guest feedback in real-time. By aggregating reviews from multiple sources and leveraging sentiment analysis, Olo Sentiment provides valuable insights into guest satisfaction, enabling brands to foster loyalty, win back unhappy guests, and turn review sites into reliable acquisition channels. This platform is essential for restaurants aiming to enhance their reputation, improve guest experience, and drive business growth.

Features

Manage all your reviews in one place

Ensure your brand consistently exceeds guest expectations with streamlined review monitoring that eliminates the need to log into review platforms one by one. Popular review sites include:

• Facebook
• Google
• Grubhub
• OpenTable
• Tripadvisor
• Yelp
• Yellow Pages

Harness direct guest feedback

Use automated surveys to collect first-party data, intercept and engage with negative feedback to prevent churn, and encourage happy guests to share their experiences on review sites to boost your online visibility.

Create a culture of guest-centricity

Proactively build a 5-star reputation across all your restaurant locations by making it simple for stakeholders to understand and take action on guest feedback in real time.

• Automate the organization, delegation, and escalation of incoming reviews
• Use sentiment analysis to understand what’s driving positive and negative experiences
• Ensure brand consistency with generative AI and pre-approved response libraries
• Dynamically personalize responses with guest names, store locations, and other details

Spot trends before they impact sales

Increase guest satisfaction, frequency, and retention with dynamic dashboards and schedulable reports that unlock data-driven decision-making. Plus, discover how your brand reputation stacks up against the competition across key metrics like average response time, total reviews, and guest sentiment.