Sentiment Signals by Fullstory is a customer sentiment analysis tool that automatically alerts you to user frustration signals, enabling you to tackle friction before it leads to negative outcomes like abandoned carts or churn. It helps pinpoint pains and cure them by providing automated alerts for events such as rage clicks, error clicks, and thrashed cursors. These frustration signals are automatically prioritized by business impact, allowing you to identify and prioritize fixes effectively. With Session Replay, you can validate issues in real-time and take action quickly and confidently, seeing exactly how to fix problems as they arise. Fullstory offers dozens of preconfigured signals, from Abandoned Forms and Scroll Depth to Network Errors and Pinch-to-Zoom, surfaced by proprietary machine intelligence. The Omnisearch bar makes it easy for developers, designers, and customer support to find what they’re looking for. Additionally, you can celebrate what’s working by using signals like Highlight, Copy, and Clicks to uncover engaging areas of your digital experience.

Features:

• Get red alerts for user frustration: See opportunities before they become problems, with automated alerts for events like rage clicks, error clicks, thrashed cursors, and dozens more.
• Identify and prioritize fixes: Validate issues in real-time with Session Replay. Whether the issue is quicker conversions or more completions, frustration signals are automatically prioritized by business impact.
• Take action quickly and confidently: When you are alerted to frustration signals in context, you aren’t just told there’s a problem—you see exactly how to fix it, too.