Overview

Teramind Sentiment Analysis is an AI-driven tool designed to analyze employee communication across multiple channels to detect emotions, moods, and sentiments. By monitoring interactions such as emails, chats, and calls, it helps organizations identify potential insider threats, workplace dissatisfaction, or compliance risks early. The solution empowers management to foster a positive work environment, mitigate risks related to insider threats, and improve employee engagement and productivity through data-driven insights.

Features and Capabilities

• **Multi-Channel Communication Analysis: **Monitors emails, chats, calls, and other communication platforms to capture comprehensive sentiment data.
• **AI-Powered Emotion Detection: **Uses advanced natural language processing (NLP) to detect emotions like frustration, anger, happiness, or stress in real-time.
• **Insider Risk Identification: **Flags potentially harmful behavior early by recognizing negative sentiment patterns that might indicate insider threats or compliance violations.
• **Employee Engagement Insights: **Provides actionable analytics on workforce mood and engagement, helping improve organizational culture and reduce turnover.
• **Customizable Sentiment Scoring: **Allows tuning of sentiment thresholds and alert triggers based on organizational needs and risk tolerance.
• **Real-Time Alerts and Reporting: **Sends instant notifications to managers or security teams when critical sentiment shifts or negative patterns arise.
• **Compliance and Privacy Controls: **Ensures monitoring respects privacy laws with configurable policies to balance security and employee rights.
• **Integration with Workforce Monitoring: **Complements broader employee monitoring systems for a holistic view of insider risk and productivity.