Overview

Zenkraft Commerce Cloud Returns is a native Salesforce app designed to integrate seamlessly with Salesforce Commerce Cloud. It empowers customers to initiate self‑service returns directly within their "My Account" area. Supporting over 130 global carriers, the solution automates label generation, status updates and syncs all return activity back into Salesforce for reporting and refund workflows. It also supports advanced logic such as serial‑returner mitigation, category‑based approvals and integration with Service Cloud and Order Management.

Features and Capabilities

• Carriers Supported: Supports 130+ global shipping carriers (UPS, FedEx, DHL, USPS etc.), with new carriers added weekly.
• Self‑Service Return Labels: Customers can generate or email return labels from their Commerce Cloud account, including QR code support for mobile & eco‑friendly access.
• Carrier & Invoice Support: Automatic generation of international commercial invoices where required.
• Return Status Communication: Sends automated updates when returns ship and arrive; can trigger early refunds when shipments are in transit.
• Return Analytics: Collects return reasons, frequency and SKU‑level trends; data synced into Salesforce for dashboards.
• Smart Returns Logic: Auto‑deflect returns by serial returners or high‑value orders or specific product categories; manual agent approval workflows available.
• Salesforce Integration: Deep integration with Service Cloud, Order Management, Marketing Cloud as well as core Salesforce objects like Cases & Orders.
• Quick Deployment: 100% native on Salesforce technology, admin friendly, minimal technical debt.