Self-Service Reaccommodation is an innovative solution that enables airlines to create and deploy customer waivers both automatically and immediately. Using a rules interface, these waivers allow customers to rebook themselves on the web or a mobile device based on each original and new flight selected.
Vendor
Sabre
Company Website
Overview
Self-Service Reaccommodation is an innovative solution that allows airlines to create and deploy customer waivers automatically and immediately. This tool enables passengers to manage their own reaccommodations via web or mobile devices, enhancing customer satisfaction and reducing the workload on airline agents. By automating the reaccommodation process, airlines can focus on other passenger needs and decrease call center support costs.
Features
Automatic waiver creation
- Generate and deploy customer waivers automatically based on predefined rules. Self-service management
- Allow passengers to rebook themselves on the web or mobile devices during disruptions or delays. Rules interface
- Customize and manage waivers using an intuitive rules interface. Enhanced customer satisfaction
- Provide travelers with the convenience of managing their own reaccommodations.
Benefits
- Enhance customer satisfaction
- Reduce manual agent processing
- Decrease call center support costs
- Improve operational efficiency