SmartRent Self‑Guided Tours is a software solution designed to enable prospective residents to tour multifamily properties without on‑site staff assistance. It provides a structured process for scheduling, identity verification, access authorization, and tour tracking. The solution replaces traditional agent‑led tours with a controlled, automated workflow. Prospects receive temporary access credentials to view units and common areas during approved time windows, while property teams retain oversight of all tour activity. Self‑Guided Tours supports leasing operations by increasing tour availability, reducing staff workload, and maintaining security through logged access and auditable tour records. It is intended for properties seeking flexible touring options while maintaining operational control.

Key Features

Automated Tour Scheduling

Manages tour appointments.

• Prospect self‑scheduling
• Configurable touring windows

Identity Verification

Validates prospect identity.

• Identity and eligibility checks
• Tour approval workflows

Temporary Access Control

Provides time‑limited entry.

• Digital access credentials
• Restricted access periods

Tour Activity Tracking

Records tour events.

• Entry and exit logging
• Tour history records

Property and Unit Configuration

Defines tourable spaces.

• Unit and common area selection
• Access rules by location

Operational Oversight

Maintains staff visibility.

• Real‑time tour status
• Centralized monitoring

Benefits

Expands Touring Availability

Increases access for prospects.

• Tours outside office hours
• Reduced scheduling constraints

Reduces Leasing Staff Workload

Automates routine tasks.

• Fewer agent‑led tours
• Less manual coordination

Maintains Property Security

Controls and logs access.

• Time‑bound entry permissions
• Documented tour activity

Improves Prospect Experience

Offers flexible touring.

• Self‑paced unit exploration
• Convenient scheduling

Supports Scalable Leasing Operations

Works across portfolios.

• Consistent touring processes
• Centralized control and reporting