Overview

StarRez is a cloud-based residential community and student housing management platform that centralizes housing applications, room selection, billing, maintenance, communications and reporting, while emphasising data security and regulatory compliance. The platform supports both campus housing and broader residential portfolios with configurable modules for bookings, conference & events, short-stay channels, resident self-service portals and analytics.

Features and Capabilities

• **Security & Compliance: **Maintains third-party certifications (SOC 2, PCI DSS) and GDPR-focused controls, using encryption and strict access management to protect customer data and privacy.
• **Core Housing Management: **Manage housing applications, room assignments, roommate matching, contract signing, move-in/out workflows and occupancy tracking from a single platform.
• **Bookings, Billing & Finance: **Automated billing, flexible charge and invoice configuration, payment processing and financial reporting to streamline resident accounting and reduce manual work.
• **Channels & Distribution: **Centralized channel management synchronizes inventory, rates and availability across hundreds of OTAs and booking channels, reducing double-bookings and expanding distribution.
• **Resident Self-Service & Engagement: **Resident portals and mobile apps allow maintenance requests, package tracking, appointment/booking self-service and communications to improve resident experience and reduce support load.
• **Reporting & Analytics: **Real-time dashboards, custom reports and data subscriptions enable operational visibility, forecasting and decision support for housing teams.
• **Integrations & Extensibility: **API and partner integrations (student information systems, payment gateways, third-party services) enable the platform to fit existing campus and property ecosystems.
• **Customer Support & Learning: **StarCare/Customer Hub, Academy, webinars and a community forum provide onboarding, training and ongoing support resources.