Secure Chat

Eltropy Secure Chat is an enterprise-grade, AI-powered messaging solution designed for credit unions and community banks. It enables secure, real-time communication with members via web and mobile apps, reducing call volumes and improving service efficiency. Integrated with Eltropy’s Unified Conversations Platform, it supports seamless transitions between chat, voice, video, and text.

Features

• 24/7 live chat support with AI and human agents
• Secure file sharing and photo uploads within chat
• OTP and two-factor authentication for secure access
• Single Sign-On (SSO) integration to reduce friction
• Pre-built integrations with platforms like Alkami, Banno, and Q2
• Real-time routing to AI or human agents based on query complexity
• Contextual transfer with notes and summaries
• PII data prevention with automatic message blocking
• Slide Share for targeted content presentation
• Full chat history recording for compliance and audits

Capabilities

• Omnichannel Engagement: Switch between chat, voice, video, and text within the same conversation.
• AI-Powered Resolution: Automates routine queries, freeing agents for complex cases.
• Secure Communication: Protects sensitive data with encryption, authentication, and PII filters.
• Integrated Workflows: Connects with core banking systems and digital platforms for seamless service.
• Scalable Support: Handles multiple concurrent chats with intelligent routing and agent collaboration.
• Compliance-Ready: Maintains audit trails and monitors for regulatory violations.

Benefits

• Reduced Call Volume: Offloads inquiries from phone to chat, improving contact center efficiency.
• Faster Member Service: Provides instant answers and resolutions, reducing wait times.
• Improved Satisfaction: Enhances member experience with secure, convenient, and responsive communication.
• Operational Efficiency: Streamlines workflows and reduces manual handling of routine tasks.
• Data Protection: Ensures privacy and compliance with automated PII safeguards.
• Flexible Deployment: Easily integrates into existing mobile and web apps with minimal disruption.