Screen & Protect is a proactive guest screening and damage protection solution designed for vacation rental property managers. Offered by Rentals United, it safeguards properties and revenue by verifying guests before arrival and covering damage costs without involving guests. The service eliminates the need for large security deposits, reduces booking friction, and enhances guest satisfaction.

Features

• Guest Pre-Screening: Automatically screens guests based on their past OTA bookings. Guests are either approved or flagged if they don’t pass verification.
• Damage Reimbursement: If damage occurs despite screening, property managers can report the incident via Rentals United and receive reimbursement.
• Security Deposit Elimination: Makes deposits optional, removing booking barriers and increasing conversion rates.
• Conflict-Free Protection: Avoids uncomfortable discussions with guests about damages, preserving guest experience and reviews.
• Reservation Control: Easily check and manage screening statuses for all reservations directly from the Rentals United platform.
• Evidence Upload: Upload proof of breakages for reimbursement claims within the platform.
• Boosted Bookings: Promoting protected properties leads to increased reservations and better guest trust.

Benefits

• Peace of Mind: Property managers can rest easy knowing their homes are protected and guests are verified.
• Higher Revenue: Removing security deposits and promoting protection increases bookings and guest satisfaction.
• Better Reviews: Avoiding guest conflicts over damages leads to more positive feedback and repeat business.
• Operational Simplicity: All protection and screening tools are integrated into the Rentals United platform for easy access and management.
• Guest Trust: Guests appreciate knowing accidental breakages are covered, improving their experience and confidence in booking.