Zeta Saturn Support Center is designed to revolutionize back-office operations for card payments by automating and streamlining processes. The platform features a robust workflow engine that accepts service requests from customers, support agents, and automated back-office workflows. It leverages a decision engine for automated decision-making and an integrations engine for seamless API calls to external systems. The Task Workbench allows operations teams to manage and track manual steps in workflows. Saturn Support Center includes pre-configured workflows for dispute operations, settlement processes, and account management, which can be customized to meet organizational policies or designed from scratch. The platform supports low-code integrations, enabling easy data exchange with external systems for automated or manual decision-making. By optimizing back-office operations, Saturn Support Center helps financial institutions reduce costs, improve efficiency, and enhance customer satisfaction.

Features

• Workflow Engine: Automate service requests with a BPMN-compliant workflow engine.
• Decision Engine: Utilize DMN-compliant rules for automated decision-making.
• Integrations Engine: Seamlessly integrate with external systems via API calls.
• Task Workbench: Manage and track manual workflow steps efficiently.
• Pre-Configured Workflows: Customize or design workflows for disputes, settlements, and account management.