This integration allows for the native reception of Net Promoter Score (NPS) survey results directly within Planhat. Each submission from Satismeter includes the end user's email, feedback, and score, mirroring the experience of running campaigns natively within Planhat. The system ensures that incomplete surveys are handled by waiting 12 hours before pushing them into Planhat as complete. Authorized Planhat users can configure the connection using webhooks and follow detailed integration steps. This enables businesses to deploy targeted NPS campaigns and aggregate responses efficiently, gaining immediate insights into customer sentiment.

Features & Benefits

• Real-time NPS Sync: NPS survey results from Satismeter are received instantly in Planhat.
• Comprehensive Response Data: Each submission includes end-user email, feedback, and score.
• Handling Incomplete Surveys: Incomplete surveys are pushed to Planhat as complete after a 12-hour delay.
• Simplified Configuration: Authorized users can connect instances via webhooks with clear integration steps.