What is the SAP Service Cloud solution?

The SAP Service Cloud solution revolutionizes customer service management by creating meaningful connections throughout the customer journey. See how you can accelerate issue resolution while delivering on your brand promise and securing future growth.

With intelligent customer service, you can:

• Accelerate issue resolution by connecting customer service management across the enterprise
• Increase customer service efficiency with AI-driven insights, recommendations, and automation
• Improve accuracy and speed up ticket closure with powerful case management workflows that streamline issue resolution
• Let business users adapt to evolving customer service needs by modifying the solution with low-code and no-code development

Key features

Intelligent service

With artificial intelligence (AI) embedded in customer service, you can increase productivity, cut costs, and improve customer satisfaction.

Customer service agility

By staying agile in changing situations, you can quickly adjust your customer service when needed.

Connected enterprise

Breaking down system silos and activating your entire enterprise can help you speed up issue resolution and deliver on your brand promise.

Omnichannel service

By providing fast, reliable, and personalized service across channels, you can increase customer satisfaction and keep them coming back for more.

Agent experience

With fast access to the right information and insights, your service teams are well-positioned to increase first-contact resolution rates and boost customer satisfaction.

Case designer and case management

The right tools, information, and support can help your agents resolve customer service issues quickly and effectively to build relationships that last.

Service management tailored for utilities

Enhance your customer service processes with a comprehensive solution that meet utilities industry needs.