What is SAP Service and Asset Manager?

SAP Service and Asset Manager is an intuitive mobile app running in the cloud that helps you maintain sustainable, risk-resilient operations by enabling field technicians to access, capture, and work with asset and operational data on their devices. Get mobile access to context-rich visualizations that allow field workers to see, record, and update data for maintenance and field service execution.

• Increase productivity with a mobile asset and service management app that helps minimize the time, effort, and cost involved in maintenance and field service execution
• Connect your technicians in the field to the back office with online and offline access to the information they need to complete jobs faster
• Reduce processing times and increase asset availability with streamlined asset maintenance and service processes accessed on a mobile device
• Minimize your cost of ownership and streamline administration with a cloud-based mobile app that supports multiple lines of business with a harmonized persona-based approach to govern secure data access

Key benefits

Give users the flexibility to access data and perform tasks from anywhere

Help technicians complete tasks faster with real-time access to asset data, work orders, and documentation from their mobile devices.

Improve the accuracy of captured data

Reduce paperwork and time spent on administrative tasks with mobile workflows that guide technicians step by step through the required procedures.

Address maintenance needs to avoid costly downtime

Remotely perform diagnostics even when working offline, and facilitate seamless collaboration among technicians, supervisors, and back-office teams.

Key features

Tailored mobile user personas and experience

• Enable cloud ERP processes via mobile user personas.
• Support maintenance, field service, inventory, and clearance management.
• Deliver mobile user experiences designed to meet the needs of your workforce and drive productivity.

Seamless integration and configuration

• Execute tasks more efficiently using native integration with SAP enterprise systems (SAP ERP and SAP S/4HANA).
• Configure your mobile application in a cloud-based editor using SAP Business Technology Platform mobile services.
• Get ready-to-use, extensible applications for iOS, Android, and Windows.

SAP Dynamic Forms

• Create and manage forms using a low-code/no-code form designer.
• Capture form data from a web browser or SAP Service and Asset Manager online or offline.
• Update data captured in your SAP ERP or SAP S/4HANA back end.