Increase efficiency and optimize experiences along the customer journey

Deliver exceptional customer experiences based on real-time customer and sales information by connecting and transforming retail processes across the entire value chain. Deploy a wide range of SAP S/4HANA capabilities for ERP – from finance, supply chain, and manufacturing to sales and distribution – to transform your business processes with the SAP S/4HANA Retail solution for merchandise management.

• On-premise, cloud, or hybrid deployment
• Embedded AI, analytics, and intelligent process automation
• In-memory database and simplified data model
• Consumer-grade UX

Key benefits

Increase business efficiency and agility

Understand every aspect of your business and steer your company in real time to adjust rapidly to changing business needs and trends and take advantage of new revenue opportunities.

Empower employees with real time information

Enable store associates and managers to serve customers effectively with up-to-the-minute product and customer information and actionable insights.

Deliver first-class shopping experiences

Foster product availability and offer value-added services to customers with connected processes powered by real-time customer and sales information.

Key features

In-store operations

• Stay on top of your business with store manager dashboards and real-time business insights
• Offer reliable omnichannel store fulfillment with click-and-collect options
• Drive new levels of customer service with real-time inventory, product look ups, and RFID-enabled stock movements

Customer-centric merchandise management

• Automate assortment management using self-healing reports
• Connect to your suppliers effectively with global data synchronization
• Execute retail offers with consistent omnichannel price and promotion information

Retail supply chain management

• Manage scarce stock with stock segmentation and supply assignment
• Process empties stock using full product bill of materials
• Run a verticalized retail business with manufacturing, wholesale distribution, and store retailing on one platform