Achieve omnichannel order orchestration

Connect your sales channels to each of your fulfillment systems and locations to benefit from streamlined integration, simplified access, and additional fulfillment models. Create one consistent order across your business. SAP Order Management foundation provides a single source of truth combined with better orchestration across systems. Reduce costs, improve agility, and increase customer satisfaction.

• Cloud deployment
• Common cloud-native integration points for sales channels
• Order routing to different fulfillment systems, channels, and nodes
• Centralized order process monitoring and analytics

Key benefits

Increase revenue and customer satisfaction

Exceed customer expectations with agile omnichannel execution that enables instant and reliable delivery.

Reduce inventory carrying cost

Leverage inventory efficiently with embedded logic that automatically matches demand with supply.

Achieve greater employee productivity

Take advantage of automation to reduce manual intervention and increase operational efficiencies.

Key features

Unified and consistent order orchestration

• Create one consistent order across your omnichannel enterprise
• Route orders to different fulfillment systems, channels, and nodes
• View fulfillment updates and events

Centralized order process monitoring and analytics

• Provide insight into the order process by using an analytics engine
• Track and maximize key performance indicators, such as order fulfillment rates
• Inform and take action by identifying emerging trends in order management

Foundation for omnichannel order processes

• Take advantage of a cloud-native integration point for sales channels
• Add new channels and explore new markets and business models
• Use pre-integration with the SAP Commerce Cloud, SAP S/4HANA, and SAP Subscription Billing solutions, and open APIs