Optimize omnichannel retail fulfillment while maintaining profit margins

Retailers must manage the trade-off between customer happiness and rising costs of fast fulfillment. Now, you can strike a balance between customer satisfaction and operational efficiency by simultaneously optimizing fulfillment strategy across your business goals. The SAP Order Management solution for sourcing and availability helps ensure product availability while optimizing distributed order management plans, syncing inventory with your shoppers needs across multiple channels and locations.

• Cloud deployment
• Real-time inventory status across distribution centers, stores, and partners
• Intelligent retail sourcing optimization based on business goals
• Straightforward strategy configuration for business users

Key benefits

Drive customer satisfaction and loyalty

Improve your customer experience through efficient order fulfillment based on reliable product availability and an optimized sourcing strategy.

Reduce the cost of order fulfillment

Reduce shipping costs, minimize your return rate, and optimize production based on accurate replenishment needs with consistent product availability.

Increase revenue and profitability

Speed delivery, lower logistics costs, and optimize inventory availability across stores and distribution centers.

Key features

Real-time, omnichannel product availability

• Centralize real-time inventory information coming from heterogeneous back-end systems
• Expose a near real-time accurate stock position across all fulfillment nodes
• Manage temporary reservations to help ensure that an item is not promised to multiple customers

Intelligent sourcing strategy

• Manage the trade-off between customer satisfaction and order margins
• Optimize sourcing across multiple business goals simultaneously and simulate changes on historical data
• Incorporate factors such as utilized capacity, cost to pick and pack, delivery time, cost to ship, and shipments

Microservice strategy

• Implement new scenarios with greater ease, while protecting existing investments
• Support end-to-end processes with ready-to-go integration with SAP S/4HANA and SAP Order Management foundation