Understand the full picture

IT Operations

Replicate incidents and tickets data from ServiceNow to HANA to create rich performance dashboards.

Human Resources

Replicate and analyze employee onboarding data in HANA.

Asset Management

Optimize facilities procedures and workflows by analyzing past equipment usage and replacement.

Adapter capabilities

Security

• Support BASIC and OAuth2 Authentication.

Configuration

• Replicate data to and from HANA using ServiceNow REST API.
• Support HANA on premise and cloud.

Monitoring

• Supports standard Smart Data Integraiton monitoring and alerts.

Integration flows

Read

Query ServiceNow objects (incidents, assets, POs) and populate directly into HANA.

Write

Create or update ServiceNow objects by syncing master data directly from HANA.