What is SAP Field Service Management?

Resolve customer issues faster with comprehensive, proactive, AI-enabled field service management software from SAP. With powerful field service software from SAP, you can connect processes and data to make better decisions that minimize risks while reducing costs.

• Improve first-time fix rates with mobile technology and AI-based recommendations to find the right technician for the job and confirm parts availability
• Accelerate service execution and keep customers informed with integrated processes and intuitive technician collaboration
• Increase satisfaction and cut field service costs by boosting productive time, streamlining dispatch, and making timely decisions based on real-time data

Key benefits

Improve scheduling and dispatching

Optimize the scheduling and dispatching of field technicians to ensure the right technician is assigned to the right job at the right time, reducing downtime and increasing efficiency.

Optimize routes

Use advanced algorithms to chart the most efficient routes for field technicians, reducing travel time, cutting fuel consumption, and allowing for more appointments per day.

Manage resources better

Gain insights into resource utilization, reducing costs and preventing resource shortages by optimizing the use of tools, equipment, and inventory.

Key features

AI-based schedule optimization

• Automated scheduling
• Best matching technician
• Policy designer
• Appointment booking

Mobile workforce enablement

• Native offline-first applications
• Guided workflow and smart forms
• Location tracking
• Service reporting

Crowd services

• Crowd marketplace
• Partner portal
• Optimized scheduling for the entire workforce
• Integrated procurement