Simplifying entitlement management to deliver a better customer experience

Meet the needs of increasingly savvy consumers

With the SAP Entitlement Management solution, you can create innovative business models and solution bundles with greater ease. The solution can help streamline and automate entitlement processes and dynamic authorization management to support intelligent business scenarios.

• Multitenant cloud deployment
• Increased transparency into entitlements
• Automated processing of a high volume of entitlements

Key benefits

Increasing sales and revenue with greater intelligence

Support subscription-based business models that boost sustainable and recurring revenue streams with an intelligent entitlement management system.

Accelerating innovation and delivering better outcomes

Enable teams to quickly deploy new offers and related entitlements, then track performance to inform and iterate as required.

Helping your customers get the most value from entitlements

Provide your customers with a transparent view of their entitlements through a range of relevant self-services, alerts, and reminders.

Key features

Central entitlement repository

• Gain up-to-date visibility into entitlements and related product assignments
• Provide a scalable repository to grow and adjust the business as requirements change
• Access a complete history of all audits

Entitlement modeling and lifecycle management

• Define new entitlement models and detail how events affecting them should be processed
• Assign entitlement models to innovate new offerings with greater ease and agility
• Maintain the status of your entitlements throughout their lifetime and define custom alerts

Real-time reporting and analytics

• Derive customer insight on current, past, and expiring entitlements
• Provide a user-friendly dashboard
• Create reports for a specific customer, product, or entitlement and define custom criteria