SAP Complaint Handling helps companies manage complaints seamlessly from end to end by breaking silos between different departments. It provides a centralized cockpit enabling seamless orchestration of various types of complaints, whether they are received from customers or created towards suppliers.

Benefits and Features

Increased supplier recovery ratio Collect all complaint related costs. Decreased logistics costs Centralized end-to-end management of complaints. Effective collaboration among internal and external stakeholders. Reduced time to process and settle complaints Streamline approval, rework, and rejection processes for complaint management. Improve efficiency in settling claims by having a holistic view of all related activities. Complaint orchestration One central cockpit that provides full transparency. Interact with customers for effective complaint management Approve, rework, or reject complaints. Add internal and customer notes, including attachments. Initiate and track follow-up activities Initiate the creation of the return order and credit request in the backend. Track the progress of the follow-up activities. Collect costs Collect all related costs throughout the claim process. Transfer costs to claim Transfer relevant costs to a claim in the backend system.