The SAMFM (Planon) integration on the Witco Marketplace links Witco’s occupant-facing app with the SAMFM/Planon facilities platform, allowing employees to submit service requests in Witco while facility teams manage maintenance tickets, interventions, and operational workflows in SAMFM. This setup centralizes the user experience in Witco and routes FM processes to SAMFM’s back office for tracking, assignment, and resolution updates shared back to occupants.

Key Features

Occupant request intake in Witco Employees create and follow service or incident requests from a simple interface.

• Single entry point for occupants.
• Transparent status visibility as work progresses in SAMFM.

FM ticketing and maintenance in SAMFM Facility managers handle categorization, assignment, and resolution in SAMFM/Planon.

• Manage corrective and preventive tasks.
• Provide progress updates and closure information to occupants via Witco.

API-based connection Standards-based marketplace integration between Witco and SAMFM.

• Streamlines data flow between front office (Witco) and back office (SAMFM).
• Reduces manual re-entry and speeds up processing.

Benefits

Better occupant experience Keeps submissions and follow-up in one place.

• Faster request capture.
• Clear visibility on status and outcomes.

Operational efficiency for FM teams Routes requests to established SAMFM workflows.

• Centralized ticket handling and assignments.
• Reduced duplication and improved turnaround time.

Consistent data and processes Synchronizes request and ticket data between systems.

• Fewer manual errors.
• More reliable reporting and audit trails.